FAQs
Other Frequently Asked Questions
| Does Home Pixel charge a platform fee? | Yes, a platform fee of 0.03% applies to all packages. |
| Are there transaction fees for withdrawals? | No, all withdrawals are free, but there will be a processing time on the next business day (excluding Saturdays, Sundays, Holidays, and Tet). |
| Can I invest in the US while maintaining my business in Vietnam? | Yes. Investing in the US does not affect your nationality or business rights in Vietnam. |
| I encountered an error while using Home Pixel's service, how can I contact support? | If you encounter any issues while using Home Pixel's service, please contact our customer support team via the support center at the link https://invest.homepixel.net/support for prompt assistance. When submitting a support request, please provide the following information so that we can handle the issue most effectively: - Full Name - The issue you are experiencing (e.g., login error, transaction error, etc.) - Detailed description of the problem - Attachments (if any) – screenshots of the error or related documents - Contact phone number - Contact email After submitting your request, the customer support team will receive and respond as soon as possible. For urgent assistance, you can also contact Home Pixel directly via the hotline. |
